CODAR Support
Get RMA
CODAR Support
Get RMA
CODAR Support
Get RMA
Return Materials Authorization Request
This form is for submitting a request for an RMA (Returned Materials Authorization) number before sending equipment back for repair or replacement to CODAR.
Please complete all necessary items and as much information as possible about the failure history of the part you intend to return.
Never submit passwords through this form.
Return Materials Authorization Request
This form is for submitting a request for an RMA (Returned Materials Authorization) number before sending equipment back for repair or replacement to CODAR.
Please complete all necessary items and as much information as possible about the failure history of the part you intend to return.
Never submit passwords through this form.
Return Materials Authorization Request
This form is for submitting a request for an RMA (Returned Materials Authorization) number before sending equipment back for repair or replacement to CODAR.
Please complete all necessary items and as much information as possible about the failure history of the part you intend to return.
Never submit passwords through this form.
Provide details about the part(s) you want to return for repair
Your Name
first & last
Email Address
name@email-provider.com
Institute/University/Company Affiliation
Address where items will be shipped back to after repair. Include any specific shipping instructions, if applicable.
Provide the name of part(s) you want to return and corresponding serial number.
If more than 1 part, please enter each part on a separate line.
Describe the failure symptoms in detail and details about any troubleshooting you have already tried.
answer
What is the current operating center frequency(CF) of the site where this part was in use at the time of failure?
Example: 4.5MHz. If more than 1 part, enter each part name, corresponding serial number and frequency on new line.
What will be the operating center frequency of the site where this part will be used after repairing, if different than above?
Example: 5.2MHz. If more than 1 part, enter each part name, corresponding serial number and frequency on new line. Enter
(Optional) Provide any additional details, comments, if applicable, that can help in our diagnosis/repair. You can also send us a link to download the relevant SeaSonde diagnostic files related to the problem. Otherwise we may ask you to send them, if we need them, based on the review of the above details.
answer
CODAR will assess a non-refundable, minimum diagnosis/repair fee for any equipment returned for repair. If the equipment is too corroded/dirty for initial assessment, a deep-cleaning charge will be debited against the minimum fee. If repair or diagnosis fees are expected to exceed the minimum, you will be contacted for authorization to continue work and provided an estimate for additional work. Every effort will be made to reduce costs to the customer. We will notify you of the minimum RMA fee at the time of issuing RMA number, based on the review of failure symptoms you described. There will be no diagnosis/repair fee if the part or failure is determined to be covered under warranty.
Ship your RMA items to:
CODAR Ocean Sensors
Attn: RMA Department, RMA # (use your RMA number issued by CODAR)
1914 Plymouth Street,
Mountain View,
CA 94043
U.S.A
Provide details about the part(s) you want to return for repair
Your Name
first & last
Email Address
name@email-provider.com
Institute/University/Company Affiliation
Address where items will be shipped back to after repair. Include any specific shipping instructions, if applicable.
Provide the name of part(s) you want to return and corresponding serial number.
If more than 1 part, please enter each part on a separate line.
Describe the failure symptoms in detail and details about any troubleshooting you have already tried.
answer
What is the current operating center frequency(CF) of the site where this part was in use at the time of failure?
Example: 4.5MHz. If more than 1 part, enter each part name, corresponding serial number and frequency on new line.
What will be the operating center frequency of the site where this part will be used after repairing, if different than above?
Example: 5.2MHz. If more than 1 part, enter each part name, corresponding serial number and frequency on new line. Enter
(Optional) Provide any additional details, comments, if applicable, that can help in our diagnosis/repair. You can also send us a link to download the relevant SeaSonde diagnostic files related to the problem. Otherwise we may ask you to send them, if we need them, based on the review of the above details.
answer
CODAR will assess a non-refundable, minimum diagnosis/repair fee for any equipment returned for repair. If the equipment is too corroded/dirty for initial assessment, a deep-cleaning charge will be debited against the minimum fee. If repair or diagnosis fees are expected to exceed the minimum, you will be contacted for authorization to continue work and provided an estimate for additional work. Every effort will be made to reduce costs to the customer. We will notify you of the minimum RMA fee at the time of issuing RMA number, based on the review of failure symptoms you described. There will be no diagnosis/repair fee if the part or failure is determined to be covered under warranty.
Ship your RMA items to:
CODAR Ocean Sensors
Attn: RMA Department, RMA # (use your RMA number issued by CODAR)
1914 Plymouth Street,
Mountain View,
CA 94043
U.S.A
Provide details about the part(s) you want to return for repair
Your Name
first & last
Email Address
name@email-provider.com
Institute/University/Company Affiliation
Address where items will be shipped back to after repair. Include any specific shipping instructions, if applicable.
Provide the name of part(s) you want to return and corresponding serial number.
If more than 1 part, please enter each part on a separate line.
Describe the failure symptoms in detail and details about any troubleshooting you have already tried.
answer
What is the current operating center frequency(CF) of the site where this part was in use at the time of failure?
Example: 4.5MHz. If more than 1 part, enter each part name, corresponding serial number and frequency on new line.
What will be the operating center frequency of the site where this part will be used after repairing, if different than above?
Example: 5.2MHz. If more than 1 part, enter each part name, corresponding serial number and frequency on new line. Enter
(Optional) Provide any additional details, comments, if applicable, that can help in our diagnosis/repair. You can also send us a link to download the relevant SeaSonde diagnostic files related to the problem. Otherwise we may ask you to send them, if we need them, based on the review of the above details.
answer
CODAR will assess a non-refundable, minimum diagnosis/repair fee for any equipment returned for repair. If the equipment is too corroded/dirty for initial assessment, a deep-cleaning charge will be debited against the minimum fee. If repair or diagnosis fees are expected to exceed the minimum, you will be contacted for authorization to continue work and provided an estimate for additional work. Every effort will be made to reduce costs to the customer. We will notify you of the minimum RMA fee at the time of issuing RMA number, based on the review of failure symptoms you described. There will be no diagnosis/repair fee if the part or failure is determined to be covered under warranty.
Ship your RMA items to:
CODAR Ocean Sensors
Attn: RMA Department, RMA # (use your RMA number issued by CODAR)
1914 Plymouth Street,
Mountain View,
CA 94043
U.S.A
CODAR Corporate Headquarters
1914 Plymouth Street,
Mountain View, California 94043 USA
Phone: +1 (408)773-8240
Contact us via email at: info@codar.com
CODAR Europe
Toronga, 31 Madrid,
ES-28043 SPAIN
Phone: +34 911263423
Contact us via email at: info@codar.com
CODAR Corporate Headquarters
1914 Plymouth Street,
Mountain View, California 94043 USA
Phone: +1 (408)773-8240
Contact us via email at: info@codar.com
CODAR Europe
Toronga, 31 Madrid,
ES-28043 SPAIN
Phone: +34 911263423
Contact us via email at: info@codar.com
CODAR Corporate Headquarters
1914 Plymouth Street,
Mountain View, California 94043 USA
Phone: +1 (408)773-8240
Contact us via email at: info@codar.com
CODAR Europe
Toronga, 31 Madrid,
ES-28043 SPAIN
Phone: +34 911263423
Contact us via email at: info@codar.com