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CODAR Support

Get RMA

CODAR Support

Get RMA

CODAR Support

Get RMA

DOWNLOAD SOFTWARE
TROUBLESHOOTING
HOW TO/FAQs
TRAINING
MANUALS & DOCS
DOWNLOAD SOFTWARE
TROUBLESHOOTING
HOW TO/FAQs
TRAINING
MANUALS & DOCS
DOWNLOAD SOFTWARE
TROUBLESHOOTING
HOW TO/FAQs
TRAINING
MANUALS & DOCS

Return Materials Authorization Request

This form is for submitting a request for an RMA (Returned Materials Authorization) number before sending equipment back for repair or replacement to CODAR.

Please complete all necessary items and as much information as possible about the failure history of the part you intend to return.

Never submit passwords through this form.

Return Materials Authorization Request

This form is for submitting a request for an RMA (Returned Materials Authorization) number before sending equipment back for repair or replacement to CODAR.

Please complete all necessary items and as much information as possible about the failure history of the part you intend to return.

Never submit passwords through this form.

Return Materials Authorization Request

This form is for submitting a request for an RMA (Returned Materials Authorization) number before sending equipment back for repair or replacement to CODAR.

Please complete all necessary items and as much information as possible about the failure history of the part you intend to return.

Never submit passwords through this form.

Provide details about the part(s) you want to return for repair

  • General Contact Information
  • Part Details
  • RMA Diagnosis/Repair Policy
Your Name
Email Address
Institute/University/Company Affiliation
Provide the name of part(s) you want to return and corresponding serial number.
Describe the failure symptoms in detail and details about any troubleshooting you have already tried.
What is the current operating center frequency(CF) of the site where this part was in use at the time of failure?
What will be the operating center frequency of the site where this part will be used after repairing, if different than above?
(Optional) Provide any additional details, comments, if applicable, that can help in our diagnosis/repair. You can also send us a link to download the relevant SeaSonde diagnostic files related to the problem. Otherwise we may ask you to send them, if we need them, based on the review of the above details.
CODAR will assess a non-refundable, minimum diagnosis/repair fee for any equipment returned for repair. If the equipment is too corroded/dirty for initial assessment, a deep-cleaning charge will be debited against the minimum fee. If repair or diagnosis fees are expected to exceed the minimum, you will be contacted for authorization to continue work and provided an estimate for additional work. Every effort will be made to reduce costs to the customer. We will notify you of the minimum RMA fee at the time of issuing RMA number, based on the review of failure symptoms you described. There will be no diagnosis/repair fee if the part or failure is determined to be covered under warranty.

Ship your RMA items to:
CODAR Ocean Sensors

Attn: RMA Department, RMA # (use your RMA number issued by CODAR)
1914 Plymouth Street,
Mountain View,
CA 94043
U.S.A

Provide details about the part(s) you want to return for repair

  • General Contact Information
  • Part Details
  • RMA Diagnosis/Repair Policy
Your Name
Email Address
Institute/University/Company Affiliation
Provide the name of part(s) you want to return and corresponding serial number.
Describe the failure symptoms in detail and details about any troubleshooting you have already tried.
What is the current operating center frequency(CF) of the site where this part was in use at the time of failure?
What will be the operating center frequency of the site where this part will be used after repairing, if different than above?
(Optional) Provide any additional details, comments, if applicable, that can help in our diagnosis/repair. You can also send us a link to download the relevant SeaSonde diagnostic files related to the problem. Otherwise we may ask you to send them, if we need them, based on the review of the above details.
CODAR will assess a non-refundable, minimum diagnosis/repair fee for any equipment returned for repair. If the equipment is too corroded/dirty for initial assessment, a deep-cleaning charge will be debited against the minimum fee. If repair or diagnosis fees are expected to exceed the minimum, you will be contacted for authorization to continue work and provided an estimate for additional work. Every effort will be made to reduce costs to the customer. We will notify you of the minimum RMA fee at the time of issuing RMA number, based on the review of failure symptoms you described. There will be no diagnosis/repair fee if the part or failure is determined to be covered under warranty.

Ship your RMA items to:
CODAR Ocean Sensors

Attn: RMA Department, RMA # (use your RMA number issued by CODAR)
1914 Plymouth Street,
Mountain View,
CA 94043
U.S.A

Provide details about the part(s) you want to return for repair

  • General Contact Information
  • Part Details
  • RMA Diagnosis/Repair Policy
Your Name
Email Address
Institute/University/Company Affiliation
Provide the name of part(s) you want to return and corresponding serial number.
Describe the failure symptoms in detail and details about any troubleshooting you have already tried.
What is the current operating center frequency(CF) of the site where this part was in use at the time of failure?
What will be the operating center frequency of the site where this part will be used after repairing, if different than above?
(Optional) Provide any additional details, comments, if applicable, that can help in our diagnosis/repair. You can also send us a link to download the relevant SeaSonde diagnostic files related to the problem. Otherwise we may ask you to send them, if we need them, based on the review of the above details.
CODAR will assess a non-refundable, minimum diagnosis/repair fee for any equipment returned for repair. If the equipment is too corroded/dirty for initial assessment, a deep-cleaning charge will be debited against the minimum fee. If repair or diagnosis fees are expected to exceed the minimum, you will be contacted for authorization to continue work and provided an estimate for additional work. Every effort will be made to reduce costs to the customer. We will notify you of the minimum RMA fee at the time of issuing RMA number, based on the review of failure symptoms you described. There will be no diagnosis/repair fee if the part or failure is determined to be covered under warranty.

Ship your RMA items to:
CODAR Ocean Sensors

Attn: RMA Department, RMA # (use your RMA number issued by CODAR)
1914 Plymouth Street,
Mountain View,
CA 94043
U.S.A
CODAR Ocean Sensors Logo
CODAR Corporate Headquarters

1914 Plymouth Street,
Mountain View, California 94043 USA

Phone: +1 (408)773-8240

Contact us via email at: info@codar.com

CODAR Ocean Sensors Europe Logo
CODAR Europe

Toronga, 31 Madrid,
ES-28043 SPAIN

Phone: +34 911263423

Contact us via email at: info@codar.com

CODAR_logo_master_NEW_StoneSans_ver2
CODAR Corporate Headquarters

1914 Plymouth Street,
Mountain View, California 94043 USA

Phone: +1 (408)773-8240

Contact us via email at: info@codar.com

CODAR_Europe_logo_master_NEW_ver2
CODAR Europe

Toronga, 31 Madrid,
ES-28043 SPAIN

Phone: +34 911263423

Contact us via email at: info@codar.com

CODAR_logo_master_NEW_StoneSans_ver2
CODAR Corporate Headquarters

1914 Plymouth Street,
Mountain View, California 94043 USA

Phone: +1 (408)773-8240

Contact us via email at: info@codar.com

CODAR_Europe_logo_master_NEW_ver2
CODAR Europe

Toronga, 31 Madrid,
ES-28043 SPAIN

Phone: +34 911263423

Contact us via email at: info@codar.com